Google My Business – Is Coronavirus Affecting Your Business?


As you are well aware by now, many American cities have closed schools and have asked their populations to stay home.

In Pennsylvania, in addition to shutting down schools, Governor Wolf has asked all non-essential businesses to close their doors or allow employees to work from home. These actions have impacted businesses everywhere, and you might be wondering how this crisis impacts your online presence.

One important consideration is your Google My Business listing. If there has been a change to your business hours, phone number, or location during this time, it is essential to update your Google My Business (GMB) listing now.


Is Your Business Affected By Coronavirus?


Last week, Google began encouraging business owners with a Google My Business listing to update their listing to allow their customers to know what to expect.

The email from Google states: “With the recent developments around the coronavirus disease (COVID-19), let your customers know if you’ve made changes to your daily operations”. We recommend doing at least one of the following:


  • Business Hours
  • Business Description
  • Google Posts
  • Phone Number

When you log into your GMB dashboard, you will also see a notification to “Learn More” about what actions Google wants you to take to help customers during this time of social isolation.


Why We Care & How We Can Help


Your customers will continue to use Google search, especially now, to look for updated information about your business and whether you provide services during this crisis.

If your business hours, location, or contact information have changed, or if you need to update the phone number in your listing to forward your business number to your home or mobile number, it’s essential to update your GMB listing now to keep your customers informed.

If you need assistance updating your Google My Business listing, or are curious about other ways your online presence may be impacted during this crisis, please contact Results Repeat today.

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